How early should I arrive for my spa appointment? Please arrive at least 20 minutes before your appointment.
What if I am running late?
Please note that your late arrival will determine the length of your treatment. Your service will end on time so that the next guest is not delayed.
Can I cancel at any time?
If you need to cancel your appointment completely, please call at least 24 hours prior to the appointment. If it is within 24 hours, we charge 50% of the service price. A no-show is charged the full rate.
What do I need to bring?
When you check in you will receive slippers, and a robe. Please do not bring valuables to The Spa. We are not responsible for lost or stolen items.
Do I disrobe entirely for my spa treatment?
That is your choice; however, it is customary to do so. Our staff is required to appropriately drape you with towels or sheets at all times during the service to protect your privacy.
May I ask my therapist to make adjustments for my comfort?
Absolutely; this is your treatment, and we want you to enjoy the experience. If you would like the room temperature adjusted or a change in the amount of pressure during your massage, for example, please let your therapist know.
Should I alert someone if I have any physical ailments or allergies?
Yes. Please notify our reservation desk when scheduling your spa service. If you require special assistance, please let us know so that we may assure you a pleasant experience.
Walk in clients are welcome Service Treatment Etiquette
Our job as artists is to exceed your expectations. We guarantee our work and are here to serve you. We strive hard to bring our customers a level of quality that is unparalleled in our community. We also reserve the right to refuse service to anyone.
Hours of Operation Tuesday 10:00am-7:00pm, Wednesday 10:00am-6:00pm, Thursday 10:00am-7:00pm, Friday 10:00am-6:00pm, Saturday 9:00am-5:00pm. Sunday and Monday we are closed
6909 Royalton Road, Suite 104, Brecksville, Ohio, 44141 440-526-0522